Support Center

How can we help you?

Find answers for all 5 products โ€” or reach us directly on WhatsApp for instant help.

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Getting Started

Set up your food cart billing in 30 minutes. Add products, set GST rates and go live.

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GST Invoices

Auto-calculates GST at 5%, 12% or 18%. Every bill generates a compliant PDF instantly.

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Stock Management

Set daily opening stock, track consumption in real time, transfer stock between branches.

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Offline Mode

Works fully offline. Bills store locally and sync automatically when you reconnect.

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Users & PINs

Create Admin, Branch 1 and Branch 2 roles with separate 4-digit PINs.

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Sales Reports

Daily, weekly and monthly reports. Export to Excel or PDF. Compare branch performance.

Frequently Asked Questions

How do I add a new product to NexusPOS? โ–ผ
Go to Inventory โ†’ Add Product โ†’ enter name, category, price and low-stock threshold โ†’ Save. Appears on billing screen immediately.
What happens if the internet goes down during billing? โ–ผ
NexusPOS works fully offline. Bills sync to cloud the moment internet is restored. No data is ever lost.
How do I transfer stock between branches? โ–ผ
Stock Transfer โ†’ select item โ†’ choose quantity โ†’ choose direction (B1โ†’B2 or B2โ†’B1) โ†’ Confirm. Updates instantly on both branches.
Can I reprint an old invoice? โ–ผ
Yes. Sales History โ†’ find invoice by date or number โ†’ click Print. Every invoice is stored permanently.
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Setup Chatbot

Deploy on your website in 48 hours. Paste one line of code and your AI is live.

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Train Your AI

Upload FAQ document or type Q&A pairs. NexusAI learns your business in minutes.

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WhatsApp Integration

Connect your WhatsApp Business number. Customers get instant AI replies 24/7.

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AI Analytics

See resolution rate, top queries, escalations and response times.

Frequently Asked Questions

How do I install NexusAI on my website? โ–ผ
After setup, we give you a single JavaScript line. Paste into your website head tag โ€” or we do it for you. The chatbot appears instantly.
What if the AI can't answer a question? โ–ผ
Automatically escalates to you via WhatsApp notification with the full conversation so you can reply directly.
How accurate is the AI? โ–ผ
After training, most clients see 75โ€“85% auto-resolution. Reaches 90%+ within the first month as you add more training data.
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Getting Started

Set up your garage management in 1 hour. Add vehicles, technicians and spare parts.

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Job Cards

Open a new job card โ€” enter plate number, complaint, assigned technician and estimated delivery.

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Parts Inventory

Add parts with purchase price, selling price and stock. Deducts automatically on use.

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WhatsApp Updates

Automatically notify customers at each job stage โ€” received, in-progress, ready for pickup.

Frequently Asked Questions

How do I create a job card? โ–ผ
Job Cards โ†’ New Job Card โ†’ enter plate number (auto-fills history for returning vehicles) โ†’ add complaint โ†’ assign technician โ†’ Save. WhatsApp is sent to the customer automatically.
How does the GST invoice work for a garage? โ–ผ
Generates a GST-compliant invoice showing labour and parts separately with applicable GST rates. Printable as PDF and sendable via WhatsApp.
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Getting Started

Onboard your society in 24 hours. Add flats, owners, tenants and set maintenance amounts.

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Maintenance Bills

Generate bills for all flats in one click. Sent via WhatsApp and app notification.

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Visitor Management

Guards log visitors digitally. Residents approve via mobile app instantly.

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Announcements

Post notices to all residents instantly via app and WhatsApp.

Frequently Asked Questions

How do I add all flats and residents? โ–ผ
Add individually or upload bulk Excel sheet with flat numbers, owner names and contacts. Our team assists with initial data migration as part of onboarding.
How does UPI maintenance collection work? โ–ผ
Each resident gets a WhatsApp message with a UPI payment link when bills are generated. Payments reflect in the system automatically with real-time status for every flat.
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NexusBusiness Suite Support
Review management, social media, AI image studio, DM agent & business intelligence.
View Product Page โ†’
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Setting Up Review Collection

Generate your QR code, download PNG and display at your counter. Customers scan and are guided through the review flow automatically.

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Connecting Social Platforms

Go to Social โ†’ Connect Platforms โ†’ click each platform to authenticate with OAuth. Your accounts are connected instantly, no manual credentials.

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Using AI Image Studio

Go to AI Studio โ†’ chat freely to describe what you need โ†’ click Generate. Upload your own photos to mix in. Download any image directly.

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Setting Up DM Agent

Go to DM Agent โ†’ Knowledge Base โ†’ paste your FAQs or enter your website URL to auto-read. Then enable auto-reply mode for your chosen platforms.

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Tracking Competitors

Go to Intelligence โ†’ Competitor Tracking โ†’ paste a Google Maps link for any competitor. AI auto-pulls their rating and reviews and compares against yours.

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SMS & Call Alerts

Go to Settings โ†’ Alerts โ†’ enter your mobile number. You'll receive real SMS and phone calls when a DM is escalated or private feedback is received.

Frequently Asked Questions

Is the review collection FTC-compliant? โ–ผ
Yes. Every rating โ€” 1 star to 5 stars โ€” goes through the same review flow and every rating also adds to a private feedback channel. We never block customers from leaving public reviews based on their star rating. Fully FTC-compliant.
How does the DM Agent handle uncertain messages? โ–ผ
The AI escalates anything it's not confident about. It never guesses or fabricates an answer. When it escalates, you receive a real SMS and optionally a phone call โ€” so you never miss an urgent customer situation.
Can I publish different content to different social platforms? โ–ผ
Yes. Use the "All Platforms" composer to post to all 9 simultaneously, or switch to a per-platform tab to craft platform-specific content with different text, images and formatting.
What is the difference between Starter and Pro? โ–ผ
Starter covers 3 social platforms, 30 AI images/month and monthly AI insights โ€” perfect for a single-location business starting out. Pro unlocks all 9 platforms, 150 AI images/month, autonomous DM Agent, real SMS/call alerts, competitor tracking and the AI Advisor.
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WhatsApp Support
Reply under 15 minutes
+91 88078 10394
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Email Support
Reply within 2 hours
support@amtechnexus.com
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Live Demo & Training
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